We have collected the most common questions we received so far and summarized here with our related answers.
We are pleased to answer further questions to registered users under support@3skeng.com.

Google SketchUp is new to me, where can I get the software and information?
If you want to download your personal copy of Google SketchUp and/or Google SketchUp Pro, just go to the following link.
Google SketchUp Download

Google SketchUp offers a lot of very good training videos. These videos will introduce you to the world of 3D step by step.
Google SketchUp Video Tutorials

If you are looking for a great variety of 3D models, you should definitely check out the Google 3D Warehouse. You will find completely furnished houses, cars, machines, tools, plants and a lot more...
Google 3D Warehouse

You are interested in the impressions and experiences of Google SketchUp users? Learn more by reading their user stories...
Google SketchUp User Stories

What are the 3skeng system requirements?
3skeng products designed for Google SketchUp require a running SketchUp installation on your computer. Every system that runs with Google SketchUp 6 or 7 in standard or Pro release can handle the 3skeng plug-ins.

How does 3skeng operate with industry standard file formats like AutoCAD .dwg, .dxf or COLLADA?
Google SketchUp import and export functionality including .dwg, .dxf and COLLADA file format also can be used in 2D or 3D also with all elements generated with 3skeng. Please note, that you have to purchase a Google SketchUp Pro license to use this functionality.

What happen after April 15th, 2010 once the 3skeng Pipe LT free license has expired?
Once the free license has expired 3skeng Pipe Conceptual containing 3skeng Pipe with the valuable tools can be purchased.

To work efficient and fast during the conceptual engineering phase it need a lot more than drawing pipes in a 3D model. What are the plans for 3skeng in the future?
We will soon implement more functionality with tools covering major parts in scope of conceptual engineering to 3skeng. The feedback from the 3skeng users will help us to set the right priorities. Check out regular this web site to see what happened in the meantime. If you like 3skeng please give us your feedback under feedback@3skeng.com and let us know, what is are main tasks you are using SketchUp and 3skeng for. Please tell all your friends about 3skeng - we have many, many ideas, concepts and prototypes. The product realization speed is directly linked to the feedback and acceptance of our customers.

The installation of 3skeng does not work on my computer. What can I do?
We have tested the setup software and the 3skeng software very carefully. Nevertheless it is a new software and we may have not tested all possible configurations. If you are an registered user, please send us an email to support@3skeng.com with a description of the problem as detailed as possible. Clarifying screen shots are highly appreciated. We will help you as soon as possible!

Do you offer installation and training support?
Yes, we offer support for installation and/or training for Google SketchUp and 3skeng at your site or via desktop sharing. Please send us an inquiry to training@3skeng.com so we can prepare a customized offer. We are home based at Munich/Germany. If you like to visit us for a training we are more then happy to welcome you.