We have collected the most common questions we received so far and summarized here with our related answers.

Google SketchUp is new to me, where can I get the software and information?
If you want to download your personal copy of Google SketchUp and/or Google SketchUp Pro, just go to the following link.
Google SketchUp Download

Google SketchUp offers a lot of very good training videos. These videos will introduce you to the world of 3D step by step.
Google SketchUp Video Tutorials

If you are looking for a great variety of 3D models, you should definitely check out the Google 3D Warehouse. You will find completely furnished houses, cars, machines, tools, plants and a lot more...
Google 3D Warehouse

You are interested in the impressions and experiences of Google SketchUp users? Learn more by reading their user stories...
Google SketchUp User Stories

What are the 3skeng system requirements?
3skeng products designed for Google SketchUp require a running SketchUp installation on your computer. Every system that runs with Google SketchUp 6, 7 or 8 in standard or Pro release can handle the 3skeng plug-ins.

How does 3skeng operate with industry standard file formats like AutoCAD .dwg, .dxf or COLLADA?
Google SketchUp import and export functionality including .dwg, .dxf and COLLADA file format also can be used in 2D or 3D also with all elements generated with 3skeng. Please note, that you have to purchase a Google SketchUp Pro license to use this functionality.

To work efficient and fast during the conceptual engineering phase it need a lot more than drawing pipes in a 3D model. What are the plans for 3skeng in the future?
We will soon implement more functionality with tools covering major parts in scope of conceptual engineering to 3skeng. The feedback from the 3skeng users will help us to set the right priorities. Check out regular this web site to see what happened in the meantime. If you like 3skeng please give us your feedback under feedback@3skeng.com and let us know, what is are main tasks you are using SketchUp and 3skeng for. Please tell all your friends about 3skeng - we have many, many ideas, concepts and prototypes. The product realization speed is directly linked to the feedback and acceptance of our customers.

The installation of 3skeng does not work on my computer. What can I do?
We have tested the setup software and the 3skeng software very carefully. Nevertheless it is a new software and we may have not tested all possible configurations. If you are an registered user, please send us an email to support@3skeng.com with a description of the problem as detailed as possible. Clarifying screen shots are highly appreciated. We will help you as soon as possible!

The installation was successful but the synchronization does not work on my computer. What can I do?
We know that some computers has problems with the synchronization prozess of 3skeng. Normally the synchronization prozess finished its job within 1 or 2 mitutes.
There are some typical reasons for not synchronizing. And there are also some tips for you:
- ensure that you have installed our actual version of 3skeng
- in doubt, deinstall 3skeng, reboot, do not start any other software, install the newest 3skeng version, reboot
- for some firewalls it is necessry to open the internet access for "TSkengSyncronizer.exe"
- enable cookies for the Internet Explorer
- in some company networks, the internet access works only over a Proxy Server. This version of 3skeng synchronization may not work over a Proxy!; Ask your Network-Administrator to help you getting a direct and unrestricted access to the internet. At least replace any proxy script by the IP-Address or name of the Proxy-Server
- try to synchronize your Notebook in another network, i.E. at your IT-Helpdesk or in your home network
If you are an registered user, please send us an email to support@3skeng.com with a description of the problem as detailed as possible. Clarifying screen shots are highly appreciated. We will help you as soon as possible!

For the synchronization of 3skeng, I have to open the firewall for TSkengSyncronizer. Ok, but I want to achieve more security for my firewall. Which Ports are used by 3skeng/TSkengSyncronizer?
Please note, change only your firewall settings if you know what you do. Or ask your network administrator.
- Open the following firewall ports for incoming: Remote-Port 80 and 44080
- Open the following firewall ports for incoming: Local-Port 1000 to 7999 and Local-Port 38663 to 41999
- Some Firewalls (i.E. Avira) may operate as Web-Proxy to check your Web communication This may results in changes of outgoing an incoming ports for TCP-Communication.

Does 3skeng run on Mac OS/X computers?
No, the interest in a first release for Mac/OS X systems was quite low. For the near future we have no plans to develop a Mac OS/X release.